RETURN POLICY
We want you to be completely satisfied with your purchase from Good Karma Collective. If for any reason you are not satisfied with your order, we offer a 14-day return policy.
Eligibility for Return:
To be eligible for a return, your item must be in the same condition that you received it, unopened, and unused, with the original packaging fully intact. You must also provide proof of purchase, such as a receipt or order confirmation email.
If the item was purchased as a gift, we require the name and email of the purchaser to process the return.
Initiating a Return:
To initiate a return, please contact our customer service team within 14 days of receiving your item. You can reach us by filling out the contact form on our website. Please include your order number and the reason for the return in your message.
Return Process:
Once your return request is approved, we will provide you with instructions on how to return your item. Please carefully package the item to ensure that it is not damaged during transit. You will be responsible for covering the cost of return shipping unless the return is due to an error on our part.
Refund Process:
Upon receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer.
SHIPPING POLICY
Order Processing:
All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped, along with tracking information if applicable.
Location:
We are located in Ontario, Canada.
Shipping Options:
We offer various shipping options to accommodate different locations and order weights through Canada Post Shipping Carrier. Delivery times and pricing options will be calculated based on your location and the weight of the items in your cart. To view available shipping options and pricing, simply add items to your cart and proceed to checkout. Shipping options will be displayed before payment.
Estimated Delivery Times:
Estimated delivery times will vary depending on your location and the shipping option selected. Please note that delivery times may be affected by factors such as weather, holidays, and customs delays.
International Shipping:
We offer international shipping to select countries. Shipping rates and delivery times for international orders will vary depending on the destination. Please be aware that international orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These fees are the responsibility of the recipient and are not included in the shipping charges.
TERMS OF SERVICE
These Terms of Service outline the rules and regulations for the use of our website and the purchase of our products. By accessing this website and/or purchasing our products, you accept these Terms of Service. Do not continue to use Good Karma Collective if you do not agree to abide by all of the Terms of Service stated on this page.
License to Use Website:
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Service.
Intellectual Property Rights:
Unless otherwise stated, Good Karma Collective and/or its licensors own the intellectual property rights for all material on our website. All intellectual property rights are reserved.
You must not:
User Content:
In these Terms of Service, "Your Content" shall mean any audio, video, text, images, or other material you choose to display on our website. By displaying Your Content, you grant Good Karma Collective a non-exclusive, worldwide irrevocable, sub-licensable license to use, reproduce, adapt, publish, translate, and distribute it in any and all media.
Disclaimer:
To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
Governing Law:
These Terms of Service are governed by and construed in accordance with the laws of Ontario, Canada, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.
Changes to Terms of Service:
We reserve the right to revise these Terms of Service at any time. By using this website, you are agreeing to be bound by the current version of these Terms of Service.
If you have any questions or concerns about our return policy, shipping or need assistance with your order, please don't hesitate to contact us. Our customer service team is here to help.