COMMON QUESTIONS
At Good Karma Collective, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward return policy to make the process as easy as possible for you.
DELIVERY
What should I do if my order is delayed or missing?
If you believe your order is delayed or missing, please contact our customer service team as soon as possible. We will work with our shipping partners to investigate the issue and provide a resolution promptly.
What couriers do you use?
We currently offer shipping within Canada and USA with Canada Post Courier Service. We are continuously working to expand our shipping coverage to reach more customers worldwide.
How long will it take for my order to arrive?
- Delivery times vary depending on your location and the shipping method selected at checkout. Once your order has been processed and shipped, you will receive a tracking number to monitor the progress of your delivery.
- Shipping costs vary depending on your location and the weight of your order. Shipping rates will be calculated at checkout before you finalize your purchase.
Do you offer expedited shipping options?
Yes, we offer expedited shipping options for customers who require faster delivery. You can select your preferred shipping method at checkout to see the available options and associated costs.
QUALITY
How do you ensure the quality of products?
We conduct rigorous testing and quality control checks at every stage of production to ensure that our products meet our stringent quality standards. Additionally, we work closely with reputable suppliers to source only the finest ingredients for our formulations.
What does 'naturally derived' mean?
- Good Karma Collective products are formulated without harsh chemicals, parabens, sulfates, and other harmful ingredients. We believe in providing safe and effective skincare solutions that nourish and protect the skin.
- All products have expiration dates indicated on the packaging. We recommend using our products within the specified timeframe for optimal efficacy and safety.
What should I do if I experience a reaction to a product?
If you experience any adverse reactions to a Good Karma Collective product, we recommend discontinuing use immediately and consulting with a healthcare professional if necessary. Our customer service team is also available to assist you and address any concerns you may have.
Are Good Karma Collective products tested on animals?
No, Good Karma Collective products are cruelty-free and never tested on animals. We are committed to ethical practices and prioritize the well-being of both humans and animals.
CARE
How do I store my Good Karma Candle?
To store a skincare candle properly and maintain its quality, follow these guidelines:
Keep it in a Cool, Dry Place: Store your skincare candle in a cool, dry area away from direct sunlight and heat sources. Excessive heat can cause the ingredients to melt or degrade, affecting the candle's texture and scent.
Use a Lid or Cover: If your skincare candle comes with a lid or cover, make sure to replace it after each use. This helps prevent dust, dirt, and other contaminants from settling on the candle's surface.
Store Away from Strong Odors: Avoid storing your skincare candle near strong-smelling items, such as perfumes, air fresheners, or cleaning products. These odors can interfere with the candle's fragrance and affect its overall quality.
Keep it Upright: Store your skincare candle in an upright position to prevent any potential leakage or spillage of melted wax or oils. This also helps maintain the candle's shape and appearance.
Check Expiration Dates: Skincare candles may have expiration dates indicated on the packaging. Make sure to check these dates and use the candle before it expires to ensure optimal effectiveness and safety.
By following these storage tips, you can prolong the shelf life and maintain the quality of your skincare candle, ensuring a delightful and effective skincare experience with each use.
Do Good Karma products have expiration dates?
Yes, Our Skincare products have expiration dates indicated on the packaging. We recommend using our products within the specified timeframe for optimal efficacy and safety.
RETURNS
Can my order be returned?
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as when you received it.
Returns must be initiated within 10 days of the delivery date.
Will I get a full refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
Will I be able to make an exchange?
If you need to exchange an item for a different size or color, please contact us to arrange for an exchange. Exchanges are subject to product availability.
What to do with Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work with you to resolve the issue as quickly as possible.
How can I Initiate a Return?
To initiate a return, please contact our customer service team via email with your order number and details of the item you wish to return. We will provide you with further instructions on how to return your item.
If you have any questions or concerns about our return policy, please don't hesitate to contact us. Your satisfaction is our priority, and we are here to assist you every step of the way.